Privacy Policy

1. Introduction

Agentic Labs, UAB (company code 307629422, "we", "us", or "our") operates the Altis Agent platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information you provide

• Account information: name, email address, company name when you book a demo or sign up.
• Workspace data: messages, files, and other content you share through Slack or Microsoft Teams integrations.
• Communication data: emails or messages you send to our support team.

2.2 Information collected automatically

• Usage data: pages visited, features used, interaction patterns.
• Device data: browser type, operating system, IP address.
• Cookies and similar technologies for analytics and functionality.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service.
• Process your requests and transactions.
• Improve and personalize your experience with the Service.
• Communicate with you about updates, support, and marketing (with your consent).
• Ensure security and prevent fraud.
• Comply with legal obligations.

4. Third-Party Services

We use the following third-party services to provide the Service:

• Anthropic API - for LLM (large language model) processing. Data sent to Anthropic is processed in accordance with Anthropic's Privacy Policy.
• Cal.com - for demo scheduling. Booking information is processed per Cal.com's privacy policy.

We do not sell your personal data to third parties. Third-party services only receive data necessary for their specific function.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Containerized, isolated execution environments per session.
• Separated memory across workspaces.
• Fine-grained access controls and token management.
• Encryption of data in transit and at rest.
• Full audit trails of all agent actions.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data only as long as necessary to provide the Service and fulfill the purposes outlined in this policy. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.

To exercise these rights, contact us at support@altisagent.com.

8. AI and Data Processing

Your data is never used to train AI models. Workspace data processed by the Service is used solely to execute tasks you request. Agent memory is isolated per workspace and can be deleted upon request.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: